Talk to a real person at Suretiform
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are brand new to automated trading or already manage a larger portfolio, we are ready to answer questions, explain features and sort out problems, during Auckland working hours and by email around the clock. Send us your details through the form, or email us directly, and a support officer replies as quickly as possible, usually within one business hour.
Prefer to talk it through first? Register with the form and your personal manager will call you within 24 hours, at a time that suits.
Registration is open. Places are limited.
By creating an account, you agree to our Privacy Policy · Terms of Use.
A personal manager will contact you within 24 hours.
Our Auckland office
Suretiform is based in the Auckland CBD. Visitors are welcome by appointment, so we can make sure the right specialist is free to sit down with you.
Address
Level 14, 120 Albert Street, Auckland CBD, Auckland 1010
Office hours
Monday to Friday, 9:00–17:30 NZST (excluding public holidays)
Call-centre hours and wait time
The support line answers Monday to Friday, 9:00–17:30 NZST. Typical wait time to reach a person is usually under 5 minutes. Outside hours, leave a message by email and we respond on the next business morning.
Writing to us the first time
Include your registered email so we can find the account, say plainly what you expected and what happened, and add screenshots where a picture beats a paragraph. You never need to include passwords, card numbers or one-time codes in a support email; we will never ask for them there.
If your question is about someone else
Privacy rules bind us: we can discuss account details only with the verified account holder. If you are helping a family member, the simplest path is a three-way call arranged by email, with the member present to authorise the conversation.
Find us on the map
What happens after you write
No message disappears into a shared inbox never to be seen again; each one gets a number, an owner and a next step.
Within one business hour
A support officer reads your message and replies with either the answer or a named owner and a realistic time for the full one, so you are never left guessing who is holding the thread.
Same working day
Most questions about funding, settings, reports and verification are resolved the day they arrive, and anything that cannot be gets a holding update with the reason and the next checkpoint.
If it turns formal
Anything you raise as a complaint moves onto the dedicated complaints track, with its own case number, timeline and review path, described in full on the Complaints page.
Who answers, and what they can help with
Every message reaches the Client Support & Compliance department, the same team that handles verification, funding questions and complaints, so nothing gets bounced between desks.
New members
Registration walkthroughs, identity verification, first deposits and choosing conservative or growth-oriented starting settings.
Money movement
Bank transfer, Visa, Mastercard and PayPal questions, withdrawal requests, expected processing times and statements.
Documents and complaints
Copies of policies, reporting questions, and formal complaints handled under the process described on the Complaints page.
For anything urgent about your account security, such as a login you do not recognise, email us straight away and put "Account security" in the subject line so it is triaged first.